The expiration date is different for each product. Please note that the expiration is written in the order of year-month-day at the bottom of the packaging and on the corner of the product

1. Avoid direct sunlight and store
in a cool place.

2. After opening, it may deteriorate,
so consume immediately.

Positive Hotel uses only paper instead of plastic straws which are more sustainable for the environment.

We recommend that when you use the paper straw you consume your beverage immediately seeing as it may become  soggy if left in a liquid for a long interval of time.

For products that are temporarily out of stock, the restock schedule varies depending on the item.

However, if you apply for SMS notification on the detail page you will  be notified of the future restock of the item. 

Please check the SMS reception check in [PROFILE member information].

All products of Positive Hotel do not contain ingredients and raw materials that cause abnormal diseases or harmful effects when consumed.

However, in the case of food, the reaction may differ depending on the constitution and prior health conditions, so please check all ingredients before consuming.

Growing children need a variety of nutrients and sufficient calories, so it is recommended to eat regular food in addition to Positive Hotel products.

All of Positive Hotel's products do not contain ingredients that may adversely affect prescription medications.

However, adverse reactions may occur and may be different depending on the constitution and prior health conditions of the individual. Please check all the ingredients and consult with your doctor before taking  medicine in conjunction with Positive Hotel supplements and products.

All of Positive Hotel's products do not contain ingredients that may adversely affect pregnancy and ovulation.

However, for pregnant women, women preparing for pregnancy, and lactating women, the recommended amount of nutrients is higher than for adults.

Be sure to consult with a medical professional before ingestion, and Positive Hotel products

Positive Hotel products, no synthetic additives such as sugar, colorants and synthetic fragrances are used.

Positive Hotel's products contain ingredients certified by Kosher and Kosher Parve.

Additionally, Positive Hotel uses non-GMO peas that are safe from genetic modification.

Positive Hotel products can be combined with your drink of choice (i.e. water, soy milk, oat milk, almond milk). Depending on the thickness of the beverage that is mixed you can increase the feeling of fullness you will feel.

Positive Hotel products contain all essential nutrients, including carbohydrates, proteins, and fats, and can be consumed other nutrients.

If you are aiming to lose weight, it is recommended to consume 1 to 2 meals a day in the short term as a meal replacement, and 1 meal a day as a meal replacement for long-term intake and 1 meal as a meal replacement for long-term intake.

A PH Mediterranean Blend contains a UNESCO World Heritage-listed Mediterranean meal in one easy pack.

It is a product that helps you eat healthy with GOOD IN BAD OUT™, the unique philosophy of Positive Hotel.

The  Mediterranean Easy Bag line, ‘Whole Grain’ (Wheat) adds 100% vegetable protein and whole grains to a base of PH’s Mediterranean Blend to help you create a balanced, nutritious meal with a delicious flavor.

‘Three Berry’ adds 100% vegetable protein and 3 types of berries from Poland rich in anthocyanins to help you enjoy a fresh and sweet meal.

You can take 1 sachet in the morning on an empty stomach and 1 sachet before meals (lunch/dinner) with water. It is recommended to consume up to 3 sachets per day.

If you have a fatty meal, it is recommended to take 1 sachet per day.

The recommended daily fat intake is 15% of the daily caloric intake, of which it is recommended to maintain saturated fatty acids at 8% and consume the rest as unsaturated fatty acids.

Unsaturated fatty acids are nutrients that the body does not produce, but must be consumed.

Olive oil is a good quality fatty acid rich in unsaturated fatty acid omega 6, and it is okay to consume it 1 to 3 times a day.

(If you eat an oily meal, it is recommended to consume 1 sachet per day.)

Positive Hotel cannot ship out the package to the address of PO Box, and APO/AFO addresses.

We are shipping to the following territories:

United States

Positive Hotel use EMS, DHL, and SF for delivery.

Delivery courier varies depending on its weight and location, and products of the order.

We accept PayPal and Eximbay.
Please check what currency you can use for each credit card.

VISA/Master/JCB/ AMEX

Please contact either PayPal or Eximbay (the one you have used to pay) if you have issues with payment.

You should enter correct spelling of Discount code in 'Discount code box' on purchase page.

Each Discount code has individual limit for use, please check before you use it.

The cancellation is available before your order status is changed to fulfilled.

If the order status is "unfulfilled" and you want to cancel it, please CONTACT US for the cancellation of the order.

- Inquires such as cancellation of an order or change of delivery destination can only be made during our operating hours and if shipping preparations have already begun, your request may not be reflected.

* Monday to Friday, 17:00 pm - 2:00 am (PDT)
* Monday to Friday, 09:00 am - 18:00 pm (KST)

When the preparation to be shipped is completed, the order status will be changed to "fulfilled".

After that status, you are unable to change your shipping information.

Please fill out the correct shipping information when you place an order.

If your order status is "unfulfilled", please CONTACT US with the correct shipping information.

- Inquires such as cancellation of an order or change of delivery destination can only be made during our operating hours and if shipping preparations have already begun, your request may not be reflected.

* Monday to Friday, 17:00 pm - 2:00 am (PDT)
* Monday to Friday, 09:00 am - 18:00 pm (KST)